Learn how an employee chatbot can help your business onboard new recruits from their first day on the job or change in position and roles.
Today, organizations are trying to incorporate chatbots in their day to day work as part of their digital transformation strategy.
Digital chatbots and other conversational agents have an immense opportunity to help these organizations succeed in their digital transformation strategy by leveraging conversational chatbots in a multitude of ways.
From a landscape perspective, Gartner says that more than 50% of CIOs are roadmapping artificial intelligence as one of their top five investment priorities by 2020.
If your organization is struggling from an employee satisfaction or retention issues, here are a few ways employee chatbots can help your organization succeed in these areas.
Ways to Use Employee Chatbots
Chatbots can hep recruit new and skilled talent in an efficient and targeted way. If you add a chatbot to your recruiting landing page and allow the user to input the types of careers or job descriptions that they are looking for, you will have data to help you understand the intent behind job seekers.
What is great about this is that you can then modify and enhance your recruitment landing pages and materials in a way that aligns to the type of candidate yoru company is looking for.
Onboarding and guiding new hires through new policies and procedures takes time and attention from other employees.
Having a chatbot that incorporates all of these frequently asked questions will allow the new hire to be onboarded at their own pace, alleviate the effort required from your current staff to help answer those questions, and also provide your organization with information on things that your onboarding content may be lacking.
Often, this is referred to as having an HR chatbot. However, as someone who has worked in corporate, while having an HR chatbot is great, ensuring there is onboarding content to specific teams is even more beneficial.
3. Organizational Directory with Employee Chatbot
In large corporations, employees may need to find someone from a different organization who is a subject matter expert in a specific area. Often, HR directory information has been cleansed to a level where employees are categorized based on a high level organizational directory, but not down to the task level that most employees are more familiar in working in.
Chatbots can be introduced with a crowd-sourced subject matter expert directory that will allow you to add informal ownership to different topics and subjects while also allowing users to look up the information and find the people that they need.
4. Frequently Asked Questions from Various Organizations
Different teams and organizations may have their own set of frequently asked questions that other organizations need. Being able to have a comprehensive database of frequently asked questions will allow employees to find the information they need.
In addition, having a central frequently asked questions databank will also allow organizations to see how often redundant information is being maintained in multiple locations. Implementing a chatbot allows for an embedded process for vetting questions/answers, thus allowing reduced redundancy of data as well as making maintaining content more efficient.
5. Booking Meetings with Other Employees
Booking meetings with other employees as well as large groups of people can be an arduous task. If you are having to book a conference room at the office, that may be an even bigger request.
Chatbots can help programatically find meeting times as well as room reservations with just a simple dialogue. While the dialogue is simple, the development may not be. However, it may be a great exercise in surveying your teams on how long it takes to book a room for all of your employees to the investment of a chatbot.
6. Proactive Messaging and Push Notifications
If you embed a chatbot that your employees adopt, it can be another channel that you can help get employee engagement on new types of important communication you are trying to push out.
If you have an internal marketing team, let them know that this is another engagement channel for employees to get communication from. Chances are, if you let them know, they’ll start a governance process on what types of communications can and should be sent via this platform so that you don’t dilute the overall messages from the company.
7. Learning About Who Needs to Be Educated
The great thing about having a chatbot or virtual assistant is being able to empower employees who are trying to make a difference in continuing education for other employees in the initiatives that they are working on.
With the implementation of chatbots, you should get a report that will allow you to monitor intents and key phrases. Each team within the organization should “own” certain key phrases that they monitor with the goal of being able to better provide content and information for those phrases based on user searches and intent. Being able to monitor these key phrases as well as map back the user to the organization will also allow those content managers and strategists where they need to do more education based on the types of questions that are being asked.
8. Providing Better Content Management
A chatbot can be better than the company intranet because if an employee has a question, it can immediately find the right answer. If it doesn’t have the right answer, a report can be provided to the content manager to better serve for that missed intent.
It also provides employees a central place to lookup information. If your business has a multitude of systems and platforms to keep track of information, it can be difficult for an employee to keep track of what systems have what information. A chatbot can be a central place to search for information so that you can be pointed to the right information.
9. Chatbot for Multiple Platforms
With a chatbot, in. most cases, you can implement it in any platform including your own web application. Having an employee chatbot that is omnipresent in a multitude of platforms will allow you to scale the chatbot in a way that is EASY for the employee.
With chatbots, you can meet the employee where they prefer to work.
Summary for Internal Chatbot for Employees
The key to implementing new software and innovations like artificial intelligence chatbots is making sure that the technology meets the needs of your audience. In this instance, if you want an employee chatbot to be developed, there should be an adoption and marketing plan around getting employees to use, trust, and like the chatbot.
Chatbot technology has truly amazing benefits when it comes to helping employees. A chatbot can complement all of your various internal platforms and intranets by making information available without a lot of hassle to anyone else (outside of the team managing the platform). What’s even better is that it can provide information back to the people who are supposed to be managing that content and making it better over time.
Chatbots and conversational user interfaces are the future. Because of how easy, intuitive, and frictionless chatbots are, they will and should be part of every company’s initiatives for employee mobility and digital transformation.
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