Learn all about how sentiment analysis can help increase engagement with your customers to better help them find the information they need. Conducting sentiment analysis real-time with your chatbot user interface is a challenging proposition that can yield successful results if you are able to understand your customer's needs and be able to pivot the conversation. While the technique remains an emerging technology, most of this innovation continues to evolve as chatbots become more mainstream, ... Read More about Chatbot Sentiment Analysis – Overview and How to Use It
Learn all about what a Conversational Designer is and how you can start your career in conversational design. Conversational design relatively newer industry that brings together linguistics, heuristics, and technology into a new industry. While there is no simple method on how you become a conversational designer, there are a few strategies and tips that can lead you to a career path in this field. Those that are currently in the field today have backgrounds in the business in which ... Read More about How to Become a Conversational Designer
Learn about the most common chatbot intents that are used and how you can implement them in your next chatbot project. When creating a new chatbot, you'll need to define intents in which the bot will respond to. Being able to define intents will be important because it will allow any user requests and utterances to be grouped together and direct those common requests to performing and delivering the same action or result. The most common terminology when chatbots are being planned for ... Read More about 33+ Common Chatbot Intents
If you are wondering whether a chatbot could be a solution to a problem within your organization, this post will talk about the problems that chatbots, conversational agents, and virtual agents can solve. Businesses that struggle with customer engagement can often utilize digital transformation solutions to help discover more information about what the market needs from their organization. Chatbots can be one part of this multi-faceted solution. With Alexa and Siri leading the effort in helping ... Read More about Problems That Chatbots Solve
If you are wanting to create a chatbot with AWS services, in this post you'll learn the difference between Amazon Lex compared to Amazon Polly. Improving a user experience is not the only benefit of having a conversational user interface. The ability to create a natural language interface adds a layer of sophisticated intelligence that can also help reduce cost through streamlining business processes and automating work streams. Amazon Web Services has two services in this space that ... Read More about What’s the Difference Between Amazon Lex vs Amazon Polly?