Learn about the differences and similarities between chatbots and robotic process automation. Both chatbots and RPA have reached a level of unrivaled sophistication while also becoming easier to use. Learn about the differences as your organization begins exploring new possibilities on what these technologies can do to help streamline your organization. Chatbots and robotic process automation can allow your organization to help streamline various business processes. The main difference is that ... Read More about The Difference Between Chatbots and Robotic Process Automation (RPA)
Chatbots with Large Cloud Providers – AWS vs GCP vs Azure
Chances are, your large enterprise has a partnership or agreement in place with one of the big three cloud providers and you are probably wanting to understand the chatbot services that each cloud provider has to offer. In this post, I'm going to list the top three cloud providers and their respective services to help you understand what each one offers. Chatbots and virtual assistant platforms have the ability to interact with your customers, readers, and visitors to help simulate a human ... Read More about Chatbots with Large Cloud Providers – AWS vs GCP vs Azure
Chatbot Request for Proposal – RFP Template
If you are looking to implement a chatbot for your company, it's important that you ask the right questions. It might be a stressful decision to evaluate data security, implementation time frames, industry expertise, and overall general selection of vendor criteria. This post shows you some questions that you can ask a chatbot vendors in the market. Choosing a platform for your business's chatbot should not be difficult. Request for Proposals (RFP) are a formal process to have a clear ... Read More about Chatbot Request for Proposal – RFP Template
The Ultimate Guide to Chatbot ROI Calculations and Metrics
Learn about 20 different chatbot ROI metrics that your organization can start tracking and calculating after implementing a chatbot. I know that creating value propositions as well as tracking the effectiveness of your bot may be hard, but this will allow you to at least get a head start on important things your bot should be able to track from the beginning. If your company is looking towards developing and implementing a chatbot, a preliminary assessment on the return of investment is a smart ... Read More about The Ultimate Guide to Chatbot ROI Calculations and Metrics
Essential Skills Required for Chatbot Development
In this post, I'm going to be sharing with you the skills and talent stack that are required to develop and deploy a chatbot at various stages of the formation of the team. The common questions I often get for those that are wanting to implement a chatbot is: "what roles do I need in order to develop a chatbot" as well as "how do I organize a chatbot team"? I'm an engineering manager that has been able to be part of the initial recruitment as my company rolled out an enterprise wide chatbot ... Read More about Essential Skills Required for Chatbot Development
