In this post, you are going to learn how to measure the effectiveness of a chatbot through the use of KPIs and other data insights. While consumers are welcoming the advent of messaging bots due to the popularity of voice bots, most businesses are sensing the heightened awareness of how chatbots can help them transform their business. In the ideation phase, most businesses are doing some initial research and development to explore how they can leverage chatbots and the analytics they ... Read More about The Ultimate Guide on How to Measure Chatbot Effectiveness
Chatbot Value Proposition – 10 Benefits of Developing a Bot
In this post, I'm going to share with you the value proposition, business strategies, and benefits that can be garnered by implementing a chatbot. If your organization has plans to or at the point in deciding on whether or not to implement a chatbot, I'm going to share with you a few value propositions that can help you educate your leadership team on the benefits of having a chatbot. Understanding the Value Proposition Process for Your Organization With most enterprise demand management ... Read More about Chatbot Value Proposition – 10 Benefits of Developing a Bot
Chatbot Intents – Simple Explanation & Fundamentals
In this post, you are going to learn about chatbot intents, how it is used in the chatbot development process, and considerations when creating intents along with entities. The terminology inside of the chatbot and conversational design industry can be overwhelming to understand initially when trying to learn about chatbot intents and entities. In this post, I’m going to talk about what a chatbot intent is and how you can use it to create an effective chatbot. What is an intent in chatbot ... Read More about Chatbot Intents – Simple Explanation & Fundamentals
15 Ultimate Chatbot Prototyping Tools
Learn all about chatbot prototyping tools that you can use to prototype and mockup a chatbot. There are a variety of tools out there and choosing one to start with can be daunting. I'm sharing with you some popular software that's used for mocking up chatbots and the ones I used when I was a product manager and designer for an enterprise chatbot. Designing a conversational workflow for a chatbot can be really fun. When I designed a chatbot that was supposed to support 30,000 internal users, it ... Read More about 15 Ultimate Chatbot Prototyping Tools
Small Talk Dataset for Chatbot – Free Dataset List
Learn all about creating and designing small talk for a chatbot that can actually have a real chat conversation, which can help build a deeper connection by strengthening it's language with human qualities. Have you ever had an opportunity to talk and chat with a chatbot, only to be disappointed in it's ability to create small talk? In this post, I'm sharing with you some design principles, free available small talk data sets, and things to consider when implementing small talk with a ... Read More about Small Talk Dataset for Chatbot – Free Dataset List