Learn all about the chatbot development lifecycle and the importance of each of these phases to ensure the performance, adoption, and support processes are in place for success. New innovations like chatbots, virtual assistants, and other types of conversational agents are popular. There are more and more companies that are willing to invest in the research and development to explore what these new technologies can offer their businesses in terms of streamlining processes, creating ... Read More about The Beginner’s Guide to the Chatbot Development Lifecycle
Learn how an employee chatbot can help your business onboard new recruits from their first day on the job or change in position and roles. Today, organizations are trying to incorporate chatbots in their day to day work as part of their digital transformation strategy. Digital chatbots and other conversational agents have an immense opportunity to help these organizations succeed in their digital transformation strategy by leveraging conversational chatbots in a multitude of ... Read More about Employee Chatbots – 9 Ways to Improve Employee Satisfaction
Learn about the differences between a chatbot and conversational agent. All chatbots are conversational agents, but not all conversational agents are chatbots. With so many new innovations in technology from artificial intelligence to machine learning, often a lot of terminology gets mixed up and confused. As someone who has been in the corporate world implementing solutions in this space, I want to take a moment to set the record straight on comparing the differences and ... Read More about Chatbot and Conversational Agent – What’s the difference?
Is your organization planning on implementing a chatbot? As someone who has been a chatbot product owner, I am going to share with you real experiences that I've had implementing a chatbot across over 40,000 employees. I wanted to share this with you so that you understand the real life challenges of implementing one and how you can potentially overcome it. Chatbot Implementation Challenges to Overcome 1. Implementing an Affordable Chatbot - challenges for Building & ... Read More about 15 Chatbot Implementation Challenges to Overcome